Access to Resources and Community Supports
Cota took a leadership role with the revamped Access to Resources and Community Supports (ARCS) program that launched in November 2016.
ARCS is a referral-base program offering Short-Term Case Management services for people with mental health and addictions related challenges who visit the emergency department (ED) at North York General Hospital (paymaster) and Humber River Hospital.
The program is collaborative, with Cota as the lead community agency working with Bayview Community Services and Toronto North Support Services.
Challenges Faced by Hospital EDs
Cota & The ARCS Steering Committee
The steering committee is comprised of the partnership agencies and meets regularly to review targets, goals, outcomes, and quality improvement measures.
The ARCS Program offers:
Short-Term Case Management
Linkages to community supports and services
Linkages to primary care
Mental health education to clients and caregivers
Counselling, support and advocacy
Referrals from ED staff at North York General Hospital and Humber River Hospital are sent to the ARCS manager. The manager distributes individual cases across all three agencies. Case managers work with the referred individuals, assessing strengths and needs. Together they create a service plan that includes: helping individuals build networks and linkages to appropriate community supports, creating personal coping strategies, and providing mental health education to individuals and their families.